Application Manager

My responsibilities:

• Ensure reliable and efficient operation of business applications throughout their entire lifecycle, from onboarding and implementation to retirement.
• Manage application access, user roles, permissions, and license administration while ensuring compliance with internal policies and security requirements.
• Coordinate onboarding and offboarding activities related to application usage, authorization management, and service access.
• Act as the primary point of contact for internal users, application owners, development teams, vendors, and service providers regarding application-related topics.
• Coordinate incident management activities across global support organizations and ensure timely resolution of service disruptions.
• Analyze operational issues, coordinate troubleshooting efforts with development and technical teams, and drive sustainable solutions.
• Support change, release, and deployment activities in close collaboration with development teams and external partners.
• Collaborate with stakeholders to ensure application availability, performance, and service quality in line with agreed service levels.
• Coordinate service management activities together with Application Owners, Service Owners, ITSM Experts, and other key stakeholders.
• Maintain and continuously improve application documentation, operational procedures, knowledge base articles, and support materials.
• Drive continuous improvement initiatives by identifying opportunities for standardization, automation, and process optimization.
• Manage relationships with software vendors, infrastructure providers, and external service partners.
• Support application lifecycle activities including upgrades, license renewals, compliance reviews, decommissioning, and roadmap planning.
• Contribute to cross-functional projects and agile teams while ensuring operational readiness and sustainability of applications.

The knowledge I own:

• Experience in Application Management, IT Operations, Service Management, or a related role.
• Strong understanding of application lifecycle management, user administration, authorization management, and software licensing processes.
• Knowledge of IT Service Management (ITIL) practices, including Incident, Problem, Change, Request, and Access Management.
• Good technical understanding of modern application environments, cloud platforms, and software development processes.
• Broad technical understanding of application development and operational ecosystems, with the ability to collaborate effectively with development teams, infrastructure teams, service providers, and business stakeholders.
• Experience with enterprise application platforms, cloud services, and related operational processes is an advantage.
• Strong analytical and problem-solving skills with a structured and solution-oriented mindset.
• Excellent communication and stakeholder management skills, with the ability to work effectively across business, technical, and vendor organizations.
• Experience coordinating international support organizations and managing escalation paths.
• Ability to balance operational stability with continuous improvement initiatives.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
• Experience working in agile and cross-functional teams.
• Eagerness to learn, share knowledge, and continuously develop professional expertise.
• Fluent English skills, both written and spoken.

The offer that would convince me:

• Opportunities for personal and professional growth in a rapidly evolving organization
• Secure, long-term employment with a stable company
• Competitive salary package
• Comprehensive, individual training tailored to your needs
• Diverse and engaging responsibilities in your role
• A modern and comfortable working environment, including adjustable desks and collaborative spaces
• Flexible work options, including home office possibilities

Online application:

Please use our online application and attach your English resume.

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