Our organization is made up of two main segments. In the Global Service Desk (GSD HU) teams focus on the day-to-day IT support of ALDI stores and logistics centres in 8 European countries. The functional groups also work to ensure and develop the ITIL based Service Desk infrastructure (Incident & Problem Management, as well as Process and Service Development).

The Technology & Admin Services (TAS) segment covers the third level global IT support (be it Identity, End-User Collaboration, or Platform areas), but Development (ServiceNow and E-commerce areas), as well as Business Administrative Support, HR and Finance groups also belong to this segment.

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