Operations Expert - Agentic Automation

My responsibilities:

• Ensuring stable and reliable operations of Agentic Automation solutions by monitoring performance, availability and incident trends across platforms and GenAI components
• Operating automation solutions according to ITSM standards and agreed SLAs, including planning and coordination of changes, releases and hotfixed
• Performing first- and second-level analysis for incidents, including configuration and workflow-level fixes within defined guardrails, and driving sustainable fixes with development teams where code changes are required
• Ensuring agent reliability and quality by maintaining and improving monitoring, logging, alerting, guardrails and runbooks, including mechanisms to detect model drift and undesired outputs
• Collaborating closely with developer teams and business functions to plan and execute deployments and optimisations in a controlled and transparent manner as part of change management
• Documenting operational controls and maintaining a living knowledge base (runbooks, FAQs, troubleshooting guides), and providing transparency on incidents, problems and related risks and mitigation measures to central business and IT stakeholders

The knowledge I own:

• Professional experience in IT operations, application management or platform operations, ideally with a focus on automation, integration or AI-enabled solutions
• Solid understanding of ITSM processes (incident, problem, change, request fulfilment) and experience working with common ITSM tools
• Experience in operating or supporting automation/orchestration platforms (e.g. n8n, UiPath, SAP Joule or comparable tools) or other business-critical applications
• Strong analytical and troubleshooting skills, including the ability to debug complex workflows and data flows, with a structured and reliable way of working
• Good communication skills and the ability to work collaboratively with business, development and architecture teams
• Fluent and effective communication in English within an international team
• Growth-oriented mindset with willingness to learn new platforms and technologies
  
  Desirable extras:
• Experience with monitoring and observability for LLM or ML-based applications (dashboards, alerts, log analysis, behaviour metrics)
• Basic knowledge of automation development or scripting (e.g. Python, PowerShell) to support diagnostics and minor fixes
• Experience in working with external development/service center setups or partner teams
• Familiarity with AI governance, compliance or ethical AI guidelines in an enterprise context
• You actively use AI tools to improve your productivity and development workflow

The offer that would convince me:

• Opportunity to work on a large-scale platform used by thousands of users across the organization, leveraging modern technology stack (Azure, Kubernetes, Terraform, etc.)
• Participation in building advanced analytics and automation solutions using modern cloud infrastructure and tooling that directly improve business operations
• Small, highly technical teams with strong ownership of solutions and architecture
• Strong support for professional growth through trainings, conferences and internal knowledge sharing
• Open, collaborative working culture with close interaction between engineering and business teams
• International collaboration with teams across multiple business domains
• Flexible working hours with home office possibility

Online application:

Please use our online application and attach your English resume.

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