Agentic Automation Operations Expert

My responsibilities:

• Ensuring stable and reliable operations of Agentic Automation solutions by monitoring performance, availability and incident trends across platforms and GenAI components
• Operating automation solutions according to ITSM standards and agreed SLAs, including planning and coordination of changes, releases and hotfixes
• Debugging LLM-based applications and automation agents by analysing failures, unexpected behaviours, hallucinations and performance issues, and driving sustainable fixes with development teams
• Ensuring agent reliability and quality by maintaining and improving monitoring, logging, alerting, guardrails and runbooks, including mechanisms to detect model drift and undesired outputs
• Collaborating closely with developer teams and business functions to plan and execute deployments and optimisations in a controlled and transparent manner as part of change management
• Documenting operational controls and providing transparency on incident, problems and related risks and mitigation measures to central business and IT stakeholders 

The knowledge I own:

• Professional experience in IT operations, application management or platform operations, ideally with a focus on automation, integration or AI-enabled solutions
• Solid understanding of ITSM processes (incident, problem, change, request fulfilment) and experience working with common ITSM tools
• Experience in operating or supporting automation/orchestration platforms (e.g. n8n, UiPath, SAP Joule or comparable tools) or other business-critical applications
• Strong analytical and troubleshooting skills, including the ability to debug complex workflows and data flows, with a structured and reliable way of working
• Good communication skills and the ability to work collaboratively with business, development and architecture teams 

Tech Stack

• n8n, UiPath, SAP Joule or comparable orchestration/automation platforms
• ServiceNow
• LLM/AI services and related observability tooling
• M365 (Microsoft 365) and common collaboration tools
• Many more depending on the job and evolving Agentic Automation landscape 

Desirable extras

• Experience with monitoring and observability for LLM or ML-based applications (dashboards, alerts, log analysis, behaviour metrics)
• Basic knowledge of automation development or scripting (e.g. Python, PowerShell) to support diagnostics and minor fixes 
• Experience in working with external development/service center setups or partner teams
• Familiarity with AI governance, compliance or ethical AI guidelines in an enterprise context 

The offer that would convince me:

• Possibility to improve yourself in a constantly growing organization
• Secure, long-term job opportunity at a stable company
• An above average salary
• Intensive, individual, and practical training
• Varied and interesting responsibilities
• Modern and comfortable working environment (adjustable desk and chair, sports facilities)
• Home office possibility

Online application:

Please use our online application and attache your resume.

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