Operations Coordinator

My responsibilities:

• Independently assuring system and App operations along the software product lifecycle
• Coordinating incidents in a global heterogeneous support structure 
• Performing incident analysis & resolution with DevOps Product Team 
• Consulting on capacity planning of incident handling during build stage
• Collaborating with other departments / functions to ensure BTP system availability incl. monitoring integration and activities of SAP BTP Apps
• Supporting  deployments and releases of SAP BTP Apps 
• Coordinating Service Management activities in collaboration with ITSM Expert, IT Service Owner and App Owner 
• Working closely with SAP QA & Automation Experts to drive quality adherence 
• Ensuring functional and technical documentation and knowledge-based articles 
• Driving for automation and standardization to ensure proper operations and maximized uptime
• Continuously providing improvement measures to support processes and operating models (e.g., lessons learned) 

The knowledge I own:

• Experience with IT Service Management according to ITIL
• Good communication skills as well as the ability to manage escalations paths within the organisation
• Service and solution-oriented work as well as a quick grasp paired with an analytical and methodical approach to meet operations SLA's
• You’re eager to learn: once you learn something new, you are excited to evaluate it and teach it to others
• Fluency in English
• German language skills are an advantage 

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• At ALDI our code quality is established by Clean Coding and SOLID principles and testing
• We are committed to build up teams where trust and honest communication are essentials to our daily work
• Flexible working hours with home office possibility
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams

Online application:

Please use our online application and attach your resume.

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