Senior Lead Incident Manager

My responsibilities:

• Supervising and ensuring the quality of Service Desk output 
• Daily management, supervision and development of the Incident Management and Major Incident processes 
• Constant contact with management, providing information on processes, IT tickets and Track and report on Major Incident KPIs, trends and improvements 
• Supporting the work of Service Desk Agent colleagues 
• Controlling the quality of necessary documentation 
• Cooperation and communication with internal and international partner departments and stakeholders 
• Evaluating, promoting and leading bridge calls with multiple resolvers 
• Provide mentorship to the Incident Coordinator Team 

The knowledge I own:

• Excellent English (C2) language skills (knowledge of German is an advantage) 
• Minimum 3+ years of experience and professional knowledge of Incident or Major Incident Management 
• ITIL4 or ITIL Service Operations certificate is an advantage. 
• Proactive attitude and holistic view of processes 
• Excellent communication skills (verbal and written) with customer-oriented attitude 
• Willing to work with on-call system 

The offer that would convince me:

• Opportunity to develop in a constantly growing organisation 

• Work on your own in a responsible, varied and interesting environment 

• Pleasant working environment  

• Secure, long-​term employment  

• Hybrid working arrangements 

Online application:

Please use our online application and attach your resume.

AIIS Adatkezelési tájékoztató

Privacy notice