Incident Coordinator
Your responsibilities:
- Supervising and ensuring the quality of Service Desk output
- Daily management, supervision and development of the Incident Management processes
- Constant contact with management, providing information on processes, IT tickets and metrics
- Supporting the work of Service Desk Agent colleagues
- Controlling the quality of necessary documentation
- Cooperation with internal and international partner departments and stakeholders
The knowledge I own:
- Excellent English language skills (knowledge of German is an advantage)
- Several years of experience in 1st or 2nd level Service Desk
- Professional knowledge of Incident or Major Incident Management
- ITIL4 or ITIL Service Operations certificate is an advantage
- Proactive attitude and holistic view of processes
- Excellent communication skills with customer-oriented attitude
- Willing to work in on-call system
The offer that would convince me:
- Opportunity to develop in a constantly growing organisation
- Work on your own in a responsible, varied and interesting environment
- Pleasant working environment
- Secure, long-term employment
- Hybrid working arrangements
Location:
Hybrid (1-2 office days/week)
1112 Budapest, Boldizsár utca 2.
Start date:
ASAP
Online application:
Please use our online application and attach your resume.
Our benefits
for you...
above avarage salary
colorful and responsible tasks
creative freedom
comprehensive training period
professional trainings at ALDI Academy
employee welfare
well-equipped rest areas
fresh vegetables, fruits, coffee and tea
anniversary bonus
reliable employer
team building opportunities
At ALDI, we always keep customer satisfaction in mind. More than 6000 employees work every day to create the optimal customer experience. Join us and start your ALDI career in one of our stores, in our warehouses in Biatorbágy, in our head office, or in one of our service centers in Budapest, Pécs or Debrecen. Take your first step and join our successful team.