Shared Services Strategy Consultant

My responsibilities:

• Shape and continuously evolve the end-to-end IT Shared Service Center (SSC) operating model covering L1–L3 support, development, and testing functions 
• Act as a trusted advisor to senior leadership, preparing and structuring decision-making materials and facilitating discussions to shape the future of the whole IT Shared Service Center
• Translate business strategy, customer needs, and market trends into scalable IT service concepts, governance frameworks, and delivery models
• Develop strategic concepts and target visions for the future of IT service delivery, with a focus on scalability, quality, and user experience
• Support and guide strategic transformation initiatives (e.g., automation, AI, self-service) from a conceptual and advisory perspective
• Define and refine governance models, KPI frameworks, and performance steering approaches to enable transparency and data-driven decision-making
• Contribute to project portfolio management activities, including structuring, prioritizing, and aligning strategic initiatives across the SSC landscape
• Drive cross-functional alignment between service desk, engineering, product, and business stakeholders by providing structured concepts and recommendations
• Identify opportunities to enhance efficiency and service quality through standardization, automation, and smart service design
• Structure complex topics into clear, compelling presentations and strategic recommendations for senior stakeholders
• Benchmark SSC operating models and performance against industry best practices and modern IT service trends 

The knowledge I own:

• Proven experience in strategy consulting (Big4 or equivalent) with focus on IT / Shared Services / Operating Model design
• Deep understanding of large-scale SSC operations (1000+ FTE) across L1–L3 support, development, and testing environments
• Strong expertise in IT service management and operating models (e.g., AGILE, ITIL-based structures, global service delivery)
• Experience in designing and implementing governance frameworks, KPIs, and performance steering models
• Solid knowledge of automation, AI, and self-service concepts and how they improve efficiency and user experience
• Understanding of efficiency and value optimization approaches, sourcing strategies, and service portfolio management
• Excellent analytical and structured problem-solving skills with the ability to break down complex systems
• Exceptional presentation and storytelling capabilities for senior stakeholder communication
• Experience working in international, cross-functional environments with senior stakeholders
• Fluent in English (business-level, written and spoken)
• Experience in developing strategic concepts and target operating models

The offer that would convince me:

• Opportunity to shape the future vision and operating model of a large-scale international IT Shared Service Center

• Direct collaboration with senior leadership and global stakeholders

• A role focused on strategy, concept development, and advisory, with impact across the full SSC landscape

• Opportunity to contribute to high-impact initiatives (AI, automation, SSC evolution) from a strategic perspective

• A modern environment focusing on smart scaling, service quality, and innovation through technology

• Strong learning and development opportunities, including exposure to global benchmarks and transformation programs

• High degree of autonomy, ownership, and influence on strategic direction

Online application:

Please use our online application and attach your English resume.

AIIS Adatkezelési tájékoztató

Privacy notice