Operations Expert - Document Management

Your responsibilities:

• Ensure operational stability, performance, and availability of the product
• Monitor, control, and continuously improve system operations and service quality
• Coordinate ITSM activities (incidents, changes, problems, requests, knowledge, events) continuously
• Act as the primary contact and escalation point for operational issues
• Manage communication during major incidents in collaboration with the Global Service Desk
• Identify operational risks and define mitigation measures
• Drive SLA improvements and ensure service performance targets are met
• Increase transparency and actively manage technical debt in alignment with architecture
• Create and analyse operational reports and derive improvement actions
• Ensure compliance with security policies and information security standards
• Support reliable product releases and stable delivery of product increments
• Maintain and continuously improve operational documentation and knowledge bases
• Contribute to a product team working with SAP S/4HANA-centric system landscapes
• Collaborate with product team members, users, and stakeholders to support the implementation of product requirements and ensure Definition of Done is met

The knowledge I own:

• Degree in business administration/informatics/mathematics/similar area or relevant professional experience
• Strong experience in IT operations, service management, or application support
• Solid knowledge of SAP Finance, Real Estate, and/or document workflow solutions
• Proven experience in ensuring stable and performant system operations
• Strong problem-solving, analytical, and troubleshooting skills
• Experience with ITSM tools and processes (e.g. ServiceNow)
• Good understanding of interface technologies and system integrations
• Knowledge of operations, monitoring, and maintenance concepts
• Familiarity with ISMS standards and security requirements
• Experience working in agile product teams (e.g., Scrum, SAFe)
• Excellent English communication skills
• Flexibility and willingness to travel internationally
  
  Nice-to-have:
• Experience in managing hybrid (on-premise & cloud) environments
• Experience in maintaining Windows Server environments
• Understanding of enterprise IT landscapes
• Strong customer focus and proactive mindset
• Intercultural competence
• German skills optional

Your Tech Stack:

• Confluence
• LeanIX
• M365
• ServiceNow
• SAP S/4HANA integrations
• ABBYY Vantage Cloud
• D.3 ECM
• SAP DRC

The offer that would convince me:

• The chance to work in an international team, collaborating with colleagues from all over the world
• The opportunity to contribute to our own product and learn how to build high-quality, stable solutions in a real production environment
• Cutting-edge tools and technologies, keeping you at the forefront of innovation and best practices in software development
• Collaboration with a highly professional developer team that values quality, craftsmanship, and continuous improvement
• We are committed to build up teams where trust and honest communication are essentials to our daily work
• Flexible working hours with home office possibility
• Regular salary increase, we follow the inflation and reward loyalty

Online application:

Please use our online application and attach your English resume.

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