Operational Defect Manager​

Your responsibilities:

• Managing the full defect lifecycle from identification, classification and triage through to resolution, verification and closure
• Performing functional analysis to distinguish genuine software defects from test case issues, environment problems or configuration gaps
• Managing the prioritised defect list, identifying and escalating highest-impact defects
• Identifying the correct assignees for defect resolution and detecting defect clusters across related areas
• Governing defect quality, ensuring testers raise defects with consistent standards, correct classification and sufficient documentation
• Setting up, coordinating and moderating defect resolution across all parties
• Monitoring defect KPIs (ageing, resolution time, reopen rates, severity distribution) and providing regular defect status reports
• Driving defect trend analysis to identify systemic issues and feed findings back into development and testing improvement
• Providing training and guidance to testers on correct defect handling methodology

The knowledge I own:

• Strong analytical and problem-solving skills and ability to assess functional impacts across integrated systems
• Excellent coordination and communication skills for cross-team defect triage involving technical and business stakeholders
• Solid experience with defect/issue tracking tools (e.g. ALM, Jira or ServiceNow)
• Good command of written and spoken English
  
  

Nice-to-have:

• ISTQB Foundation Level certification
• Experience in ERP-centric environments (e.g. SAP S/4HANA)
• ITIL v4 practitioner: Problem Management, Change Enablement
• Agile/Scrum practitioner

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• We are committed to build up teams where trust and honest communication are essentials to our daily work
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams
• Flexible working hours with home office possibility

Online application:

Please use our online application and attach your English resume.

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