Senior Operational Defect Manager​

Your responsibilities:

• Leading the defect management function across multiple release streams, ensuring consistent standards and timely resolution across all involved parties
• Supporting post-go-live hypercare activities — gathering and analysing production incidents, collaborating with the Test Factory to improve test suites, and ensuring lessons learned are captured and acted upon
• Defining and evolving defect management processes, severity definitions and escalation procedures
• Governing defect management standards across all parties, ensuring testers, system integrators and development teams follow consistent processes
• Providing training on correct defect handling methodology to internal and external project members
• Driving continuous improvement in the defect management environment
• Representing defect management in cross-organisational steering committees, providing quality input for release decisions

The knowledge I own:

• 5+ years of experience in defect management or quality assurance, including complex multi-stream environments with multiple execution parties
• Excellent analytical skills and proven experience with root cause analysis methodologies
• Strong stakeholder management and communication skills— able to bridge technical and business perspectives
• Deep experience with defect tracking tools and ITSM platforms
• Good command of written and spoken English 
  
  

Nice-to-have:

• ISTQB Advanced Level certification
• Experience with ITIL v4 Problem Management and Continual Improvement practices
• Experience in ERP-centric environments (e.g. SAP S/4HANA)
• ITIL v4 practitioner: Problem Management, Change Enablement
• Agile/Scrum practitioner

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• We are committed to build up teams where trust and honest communication are essentials to our daily work
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams
• Flexible working hours with home office possibility

Online application:

Please use our online application and attach your English resume.

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