Senior Team Leader

My responsibilities:

As a Senior Team Lead (M365 Infrastructure Operations) within the International IT Services department of ALDI Süd, you would lead a team of around 10-18 people and provide a comprehensive IT service.  

• Ensuring quality standards, increasing customer satisfaction
• Optimal allocation of daily workload and workforce management
• Ensure the continuous development, training and coaching for the team members
• Participate in the selection of new staff and in the training of new recruits
• Managing employee performance to ensure that productivity goals are being met
• Reviewing employee performance reports to identify areas of weakness that needs improvement
• Drive continuous improvement of Operations to meet annual KPI and SLA targets
• Manage and resolve critical situations through effective communication
• Working daily with the HR department and other partner departments
• Working daily with stakeholders and customers to ensure continuous communication and collaboration
• Responsible for the excellent delivery of the service / product within the department

The knowledge I own:

• At least 5 years of experience in operating a service or a product, preferably as an M365 or Exchange Engineer
• At least 2 years of experience in people management
• Deep understanding of the ITIL methodology, with a preference for candidates holding an ITIL Foundation or/and Service Operation certificate
• Professional knowledge of IT basics, including software, hardware, and network fundamentals
• Understanding of Agile, SCRUM, Kanban is an advantage
• Having gained experience in a fast-paced environment
• Having superior organizational skills

The offer that would convince me:

• Possibility to improve yourself in a constantly growing organization
• An above-average salary
• Intensive individual and practical training
• Varied and interesting tasks
• Pleasant working environments
• A secure, long-term employment opportunity 

Online application:

Please use our online application and attach your resume.

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