L2 Support eCommerce Specialist

My responsibilities:

• As a Support Engineer, operating as the 2nd point of contact in our support chain. specializing in one of three application focus areas: Frontend, Backend or System Monitoring 
• Playing key role as the front-line interface between our customer and the Product & Engineering team  
• Operating as a second level of support working closely with developers, cloud and DevOps engineers 
• Responsible for triaging & responding to, investigating and resolution of customer support tickets within SLAs  

The knowledge I own:

• Work experience in supporting eCommerce solutions (frontend, backend) public clouds (Microsoft Azure)  
• Knowledge of cloud services  
• Knowledge of application refactoring or development 
• Knowledge in server-client communication, troubleshooting with browser related tools 
• Experience with monitoring systems - preferably New Relic and Dynatrace 
• Experience with ticketing systems ServiceNow or JIRA 
• Expertise with technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.) is a plus 

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world 
• Further carrier opportunities in the IT field, either in technical or project management direction 
• Secure, long-term employment in a stable company 
• Regular salary increase, we follow the inflation and reward loyalty 
• Continuous learning opportunities though our own e-learning platform and internal teams 

Location:

Hybrid​

Start date:

As soon as possible​

Online application:

Please use our online application and attach your resume.

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