Incident Coordinator

Your responsibilities:

• Supervising and ensuring the quality of Service Desk output
• Daily management, supervision and development of the Incident Management processes
• Constant contact with management, providing information on processes, IT tickets and metrics
• Supporting the work of Service Desk Agent colleagues
• Controlling the quality of necessary documentation
• Cooperation with internal and international partner departments and stakeholders

The knowledge I own:

• Excellent English language skills (knowledge of German is an advantage)
• Several years of experience in 1st or 2nd level Service Desk 
• Professional knowledge of Incident or Major Incident Management
• ITIL4 or ITIL Service Operations certificate is an advantage
• Proactive attitude and holistic view of processes
• Excellent communication skills with customer-oriented attitude 
• Willing to work in on-call system

The offer that would convince me:

• Opportunity to develop in a constantly growing organisation
• Work on your own in a responsible, varied and interesting environment
• Pleasant working environment 
• Secure, long-term employment 
• Hybrid working arrangements

Location:

Hybrid (1-2 office days/week) 

Start date:

ASAP

Online application:

Please use our online application and attach your resume.

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